Towhid Hossain, is the Managing Director and CEO of this company. He embarked in the long journey that was to shape his career. He has diverse and extensive experience in the ITES/BPO/Telco Sector; having perspicacity of working in multiple recognized multinational companies like GrameenPhone, WorldTel and Noor-Bangla, among many other prestigious and wellknown firms. His reach through extended ground even into the Contact Center Industry in Bangladesh, where he has played direct roles in companies like FIFOTech, Eva Telecommunications, A2Z BPO, and Virgo Contact Center Services Ltd.
Due to his incomparable work in the BPO industry, he is also serving in the Bangladesh Association of Call Center and Outsourcing (BACCO), in the position of Finance Secretary, session 2013-2015, and the position of Secretary General from 2015-2017, currently he is in the invariant role of BACCO (2017-2019) Ref: (http://bacco.org.bd/current-ec-committee)
He has the experience to work more than 5000 people in his various venture till now. He has already played the role of a motivational speaker to all major private and public educational institutes (more than 200 sessions) for Employment, Career as well as Communication.
He is known as the pioneer of Women Empowerment in Bangladesh. He is from one of those who taking key role for women empowerment by proceeding National Hackathon for Women. He also manifested the role as an Advisor of Girls in ICT.
He is engaged in various Public & Private projects; he has worked with the Bangladesh Technical Education Board (BTEB) and the International Labor Organization (ILO) on a Skills Development and Training program as a Panelist for the ICT Sector. He is also playing the major role of Treasurer in Industries Skills Council (ISC), ICT under National Skills Development Council
He is currently working with distinct Government organizations on multiple projects, likening ICT Ministry, ADB, World Bank, a2i, Education Ministry, Home Ministry and Ministry of Finance.
Towhid Hossain is also the Founder Director & Organizing Secretary of Serve Bangladesh Society (NGO, involved in the Education Sector) and Director, Communication of Human Rights Organization named Human Right Monitoring Organization (HRMO). He is also prevailing Executive member of Bangladesh Alliance for Fair Competition (BAFCOM).
He is also a part of FBCCI (http://www.fbcci-bd.org/gb-members) with different committee as co-chairman and member. He has key contribution of e-commerce industry in Bangladesh and position as a Chairman, and Service Delivery committee of e-cab
Some of our key processes are emphasizing below:
FIFOTech is working with BACCO on a SEIP Program (Skilled Employment Investment Program) under Ministry of Finance and ADB. As 68% population of Bangladesh is young, the mission of this project is to train youth for employment in ITES/BPO industry. The modules consist of Customer Service, Back office, Contact Center, Financial Accounting, Medical Scribe, Content Management for new entrance and also available for Up-skilling of existing team; which nourish them to better HR through the country. We trained more than 1000 people for last 12 months and out of them 78% working in different companies.
He played enormous role from the beginning of formation of Bangladesh BPO Summit. First time in Bangladesh in 2015 we have seen very enthusiastic responses from all over the country. It attracted international attention to Bangladesh BPO industry. This is a flourishing prospect for the young generation.
We developed field force sales team performance evaluation process for Bangladeshi top group of companies; named Akij group and Abul khair group. FIFOTech managed their 8000 employees’ monthly performance evaluation through data management, data entry, call center verification and reporting from 2011. As an outsourcing company FIFOTech reasonable for their KPI and manage their accounts including salaries.
We also develop the mobile application for Akij group, Paperless and real time reporting for their 3000 employees. FIFOTech is one of the renowned surveying company in Bangladesh. FIFOTech is working currently on a survey project with Facebook collaborating with ICF and CBSG.
Logitech outsource their country office and HR to FIFOTech for last 5 years to till now in a continuous manner. As Logitech is the renowned multinational technology company around the world, we serve them by recruiting their man power relating to sales in Bangladesh, which is considered as a significant contribution in our country.
We have been working for the US based company CNC DATA for 7 years. So far we have worked for Data Mining and Lead Generation on CNC DATA for DELL, AMAZON, VMWARE, MICROSOFT and SAP.